NYC DEP Procedure Change:

A. Customers meeting the conditions of this Section may request and receive a Title Read Letter.

1. Prior to the date of the property transfer, a title read must have been requested by any of: (a) email sent to TitleReadRequests@dep.nyc.gov; (b) in person at a borough office of BCS; (c) by telephone to the BCS call center, 718-595-7000; or (d) by mail to DEP/BCS Customer Service, P.O. Box 739055, Elmhurst, NY 11373-9055;

2. The property transfer must be an arm’s length transaction as indicated on the real property transfer tax form;

3. DEP will assess a $25 Title Read Fee to the property;

4. DEP will review all accounts associated with the property, adjust the bills if applicable, and issue a Title Read Letter within 30 days after the receipt of a Title Read request, or, if applicable, within 10 days after the field inspection is completed;

5. The amount shown on a Title Read Letter shall remain on the account until paid;

6. Provided that the property transfer is an arm’s length transaction, DEP will not later adjust charges on an account upward for any applicable period prior to the issuance of a Title Read Letter;

7. The provisions of this section shall not apply where the culpable conduct of the Customer prevents or impedes DEP from securing a meter reading or inspection of the property.

8. A Title Read Letter that is properly requested and issued pursuant to this Section shall remain in effect for 60 days following the date of its issuance.

B. Customers who request a Title Read Letter after the date of the property transfer will receive an Off-Cycle Reconciliation Letter.

1. DEP will assess a $25 Off-Cycle Read Fee to the property;

2. DEP will review all accounts associated with the property, adjust the bills if applicable, and issue an Off-Cycle Reconciliation Letter within 30 days after the receipt of an Off-Cycle bill request or, if applicable, 10 days after the field inspection is completed;

3. The amount shown on an Off-Cycle Reconciliation Letter shall remain on the account until paid;

4. DEP may later adjust charges on an account, upward or downward, for any applicable period prior to the issuance of an Off-Cycle Reconciliation Letter, in accordance with the terms and provisions of the Rate Schedule and the policies and procedures of DEP;

5. The provisions of this section shall not apply where the culpable conduct of the Customer prevents or impedes DEP from securing a meter reading or inspection of the property.